Our Refurbishment & QA Process

Refurbishment Process

We sell IT gears both refurbished with full free 365 days hardware warranty and refurbished budget range with limited hardware warranty. Our refurbishment process involves a series of steps to restore a used device to like-new condition with better performance with high quality. This guide not only helps our customers to make an informed decision about product purchase but also helps to raise awareness & transparency in our products. So, at the end, they know what they are buying from us.

During the refurbishment process, the product has gone through a comprehensive process which includes below steps.

  1. Data Wiping
  2. Diagnostic Testing
  3. OS Installation
  4. Functionality Testing
  5. Quality Testing
  6. Ready for Sale

Device Sorting Process

  • Brand New
    • Item Condition: Brand New - an item in its original retail or generic packaging. An used item without any damage.
    • Battery Health: 80% or above and up to 100%
    • Functionality: 100% fully functional and perfect working order as per manufacturer details.
  • Excellent Condition
    • Item Condition: Excellent, shiny cosmetic and no sign of previous usage or hard to see wear but no dents/damage
    • Battery Health: 80% or above and up to 100%
    • Functionality: 100% fully functional and perfect working order (No damaged ports & no bios lock)
  • Good Condition
    • Item Condition: Good, visible sign of wear, light scratches but no dents on body
    • Battery Health: 65% or above but less than 80%
    • Functionality: 100% fully functional and perfect working order (No damaged ports & no bios lock)
  • Poor Condition
    • Item Condition: Poor, visible sign of wear & tear, light or heavy scratches and could be dents on body
    • Battery Health: 40% or above but less than 65%
    • Functionality: 100% fully functional and perfect working order (No damaged ports & no bios lock unless written in the item condition report)

Order & Dispatch Process

Once we receive your order, your ordered product will undergo steps 4 & 5 of the refurbishment process again in order to strictly maintain our commitment about the best product with mega quality. Then your order will be packed & dispatched within 1-2 business day.